Frequently asked questions

Our chains come in these lengths:

1. 45 cm: just above the collarbone.
2. 50 cm: on the collarbone. Most chosen.
3. 55 cm: top of the chest.
4. 60 cm: middle of the chest.

Exactly where it sits depends on your neck and build.

Mostly by wearing it. That's what it's made for.

1. Keep it in the travel pouch when you're not wearing it, to avoid scratches.
2. Don't pull on chains and bracelets, so they don't stretch or bend.
3. Clean it with a soft microfiber cloth to keep the shine.

Yes. Every pendant comes with a matching chain.

Orders are packed and shipped quickly, usually within 2 business days. Need to change something? Email us as soon as possible: until your order ships, we can still adjust it.

Want to send something back? Follow the steps in our refund policy.

Yes. You'll get a confirmation email, then a second one with your tracking number when your order ships.

Yes, as long as your order hasn't shipped. Email hello@essence-amsterdam.com as soon as possible.

Sorry about that. Mail us at hello@essence-amsterdam.com and we'll sort it quickly.

iDEAL, PayPal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Bancontact and Klarna.

Our codes only work on our own website, and only for a limited time.

Code didn't work at checkout? Check it was still valid. If it was, mail us at hello@essence-amsterdam.com and we'll fix it.

Yes, worldwide.

Orders leave within 2 business days and arrive in 3 to 10 business days, depending on where you are.

Nothing. Shipping is free on every order, worldwide.