We offer a variety of chain sizes to cater to your preferences. Here are the available sizes:

1. 45 cm: The necklace with a 45 cm chain will hang relatively close to the base of the neck, sitting just above the collarbone.
2. 50 cm: With a 50 cm chain, the necklace will rest slightly lower than the 45 cm length, typically reaching the collarbone area.
3. 55 cm: The necklace featuring a 55 cm chain will hang a bit lower than the previous lengths, reaching the upper chest area.
4. 60 cm: A necklace with a 60 cm chain will hang lower on the chest, usually around the mid-chest area.
5. 76 cm: The necklace with a 76 cm chain will have a longer length, reaching below the chest area.

These descriptions provide a general idea of where the necklace will hang based on the specified chain sizes. However, please note that the actual placement may vary depending on individual neck and body proportions.

With lots of love!

And if you love your Essence Amsterdam Jewelry as much as we do, we know you will be wearing them every day.

We recommend that you follow the care instructions below:

1. Keep your jewelry in a protective case when you're not wearing it. This will help prevent any damage or scratches.
2. Avoid wearing the jewelry on top of your head to prevent misshaping or stretching of the pieces.
3. Clean your jewelry using a soft microfiber cleaning cloth to maintain its shine and beauty.

Please feel free to reach out to us if you have any further questions or need assistance.

Yes, all our pendants at Essence Amsterdam come with specially crafted chains that perfectly complement their design.

We are unable to change or cancel orders as they're processed and dispatched by our warehouse instantly.

If you ordered an item that you wish to return, you can request a refund via our refund page.

Please follow the steps in our Refund Policy.

Yes!

From the start that your order is processed you will receive a confirmation email followed by a notification email to inform you that your item has been dispatched.

In this email, you will find your tracking number.

Please email hello@essence-amsterdam.com as soon as you realize you have submitted the wrong address and our customer service team will gladly assist you.

We sincerely apologize for the inconvenience of receiving the wrong item. Kindly reach out to us at hello@essence-amsterdam.com, and we will swiftly assist you in resolving the issue.

We accept Ideal, Paypal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Bancontact and Klarna.

The discounts we offer are exclusively valid for orders placed on our official website and for a limited period of time.

If you requested a discount code during the checkout process but it did not apply, please ensure that the code was valid at the time of your purchase.

If you have tried a valid code but it was not applied, please reach out to us at hello@essence-amsterdam.com, and we will assist you promptly.

Yes, we ship internationally!

Orders are typically expected to arrive within 2-10 business days.

Essence Amsterdam offers free worldwide shipping on all orders.